SHIPPING and RETURNS
Emily Rollings carefully prepares and packs each order from our studio in Hertfordshire. Orders ship Monday to Friday.
All orders are prepped and packed within 2–4 business days.
We currently ship all domestic orders via Royal Mail and Parcelforce. Please note that Emily Rollings does not charge a handling fee. All shipping costs are based solely on weight and destination.
Please note international orders have extended delivery times. Transit times may vary greatly due to customs. Emily Rollings is not responsible for any customs fees or duties incurred on international shipments.
TheSimpleStories.com accepts returns within 10 working days of receipt, given the order is unused, undamaged, and in its original packaging. Please send your order and your packing slip to the below address. Once we receive the product at the studio, we will notify you via email and issue a refund on your card, though shipping costs are non-refundable.